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Available Positions
Crew Member

Crew Members are responsible for delivering great guest experiences.

Responsibilities Include:
Team Environment - Communicate appropriately with fellow team members, treating others fairly and with respect. Respond positively to feedback and direction given. Hold themselves accountable for their responsibilities on their shift. Adhere to schedule and arrive ready to work on time.

Operations Excellence for Guest Satisfaction -Team members are expected to hold guests as highest priority and ensure each guest is highly satisfied with his/her experience. Respond to specific guest needs and resolve problems with a sense of urgency. Crew members are also required to adhere to Brand standards and systems, delivering quality food and beverage to each guest. Maintain a clean and neat workstation; complete thorough cleaning of guest areas as directed. Complete all required training and support the training of other team members.

Profitability - Crew members must effectively execute restaurant standards and marketing initiatives. Prepare all products following appropriate recipes and procedures. Follow all procedures related to cash, cleanliness, food safety, and restaurant safety and security. Comply with all restaurant, Brand, and franchisee policies.

Qualifications for Crew Members:

• Must be able to fluently speak/read English
• Capable of counting money and making change
• Able to operate restaurant equipment (minimum age requirements may apply)

Crew Member Required Competencies
• Guest Focus – anticipate and understand guests’ needs and exceed their expectations.
• Passion for Results – set compelling targets and deliver on commitments.
• Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.

Additional Info
Minimum Age for crew members
16+ years old


To be discussed in person based on prior experience

Shift Leader

A food service Shift Leader has the same responsibilities of the Assistant Store Manager, but requiring less experience. They perform duties in accordance with prescribed policies and procedures. They ensure compliance with standards for customer relations, brand equity, food costs, safety, sanitation, and product preparation and merchandising. They will manage the business unit during low or high volume periods, opening and closing hours, etc. A restaurant Shift Leader assumes overall responsibility for the operation of the business unit in Store Manager or Assistant Manager’s absence.

Restaurant Shift Leader's Principal Duties and Responsibilities:

• Assist the Store Manager in the interviewing, hiring, training, and maintaining records of all new employees using approved HR guidelines.
• Responsible for monitoring performance/customer service of employees.
• Responsible for managing the sales floor during peak hours of operation to ensure courteous, accurate and efficient service.
• Complete weekly food and paper inventory.
• Maintain all databases, and POS systems, ensuring that they are up-to-date.
• Assist in the daily cash management functions.

Additional Info

Minimum Age
18+ years old

Knowledge, skills and abilities normally required for competent performance in the job include:
• 2-3 years experience in a retail or food service environment
• Strong interpersonal skills and the ability to work with employees and outside partners at all levels of the                organization.
• Intermediate leadership and team building skills.
• Available to work flexible hours when needed.
• Must read, write and speak English clearly.
• Basic PC skills
• Food Handler Certification is a plus
• Assist in the completion of the weekly schedule for store personnel

Store Manager

Responsible for directing the daily operations of a single store. Operates in accordance with prescribed policies and practices. Ensures compliance with standards for customer relations, food costs, safety, sanitation, and product preparation and merchandising. May participate in image-building activities within local community. As highest management position within unit, is accountable for the unit and its operations at all times whether physically present or not.

Principal Duties and Responsibilities: Majority of duties performed, but not meant to be inclusive or to prevent other duties from being assigned.

  • Responsible for professional growth & development of assistant managers, shift leaders and sales associates.

  • Responsible for assessing all store employees performance; conducting quarterly assistant manager and shift leader incentive reviews and annual overall performance reviews for all employees.

  • Responsible for partnering with GM and coordinating quarterly store crew meetings to share shift crew best practices and drive store growth and performance.

  • Responsible for monitoring performance/customer service and morale of store employees

  • Responsible for handling disciplinary action and terminations of store staff (when necessary)

  • Responsible for interacting with guests, monitoring store performance based on guest feedback and following up on consumer care compliments and complaints.

  • Responsible for coordinating monthly meeting with management team.

  • Attending monthly manager meetings.

  • Provide ongoing training as needed regarding new products, promotions, policies etc.

  • Compliance with all federal, state and local labor laws.

  • Ensure store budget is met per district manager/franchisee

  • Ensure proper execution of new product introductions and marketing programs within store

  • Complete weekly food and paper inventory

  • Complete DCP and other vendor orders weekly or as needed

  • Complete temperature & coffee calibration logs, and provide product order and throwaway sheets to central production facility daily. Also complete the red and blue book.

  • Complete daily cash management functions (cash reports, deposits etc. in its entire)

  • Complete weekly schedule for store personnel

  • Responsible for achieving satisfactory and passing scores on all Mystery Shop visits, store visits, ROR, Retail Food Safety & Sanitation Inspections follow up is required on all network and regulatory visits.

  • Responsible for creating store action plans to drive store performance around areas of opportunity

  • Responsible for the daily maintenance of all equipment, stock areas, sales areas, building and grounds

  • Conduct random morning, afternoon and evening store visits to ensure compliance with store policies and procedures.

  • Ensuring proper staff levels at all times for optimum scheduled times.

  • Conducting regular travel paths throughout your shift and taking action on there results

  • Make sure that on every shift the pic in charge is running the operations by shift coaching


Additional Info

Minimum Age

21+ years old

Additional Job Specifications : Knowledge, skills and abilities normally required for competent performance in the job.

  • 2+ years in a food service/retail environment

  • 2 or 4 year degree or equivalent work experience

  • Strong interpersonal and leadership skills

  • Judgment, tact, and diplomacy to effectively resolve conflicts

  • Intermediate PC skills - ability to use basic word processing and spreadsheet software for internal communications and data analysis.


Training/ Certification Requirements

  • Shift leader training

  • Basic Management

  • Store Management

  • Human Resource Training

  • ServSafe

  • X-Pert Certified

  • Forward to Basis I

  • Forward to Basis II


Job Industries

  • Food & Restaurant

  • Management


Job Type



Required education:

  • High school or equivalent


Required experience:

  • Restaurant Operations: 2 years


Required license or certification:

  • Servesafe Certified

You are applying for work with a franchisee of Dunkin' Donuts/Baskin Robbins, not Dunkin' Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees."

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